Customer Service Engineer - Remote

Overview

As a Customer Service Controls Engineer, you’ll deliver service and support to end users for components and systems, being a valuable member of our Customer Service team.

In Short

• Be a member of the 24/7 on call team, providing remote assistance.
• Act as the primary contact for a site, visiting with customers.
• Communicate effectively with customers about products and services.
• Maintain organized records of project warranties and support contacts.
• Stay current with systems information and relevant software.
• Follow up with customers and refer unresolved complaints.

Requirements

• 3-5 years of experience with automated conveyor and PLC control systems.
• Help Desk experience and knowledge of electrical systems.
• Availability to work weekends if required.
• Strong customer service skills and willingness to cooperate.
• Ability to manage competing priorities effectively.

Benefits

• Family-like culture and casual work environment.
• Competitive salaries and health benefits.
• 401K program with 100% match up to 5%.
• Participation in Discretionary Profit-Sharing Program.
• Flexibility and autonomy for employees.
• Community outreach projects throughout the year.
• Company events and a fun work atmosphere.