Operations Support II - Fraud Prevention - Remote

Overview

The Operations Support II role focuses on reviewing and investigating check orders to prevent fraud and identity theft, ensuring the authenticity of orders prior to production.

In Short

• Review check orders for authenticity before production.
• Investigate flagged orders for potential fraud.
• Document actions and decisions taken during investigations.
• Collaborate with customer service and financial institutions.
• Handle inbound and outbound calls related to order verification.
• Identify trends in fraud behavior and update internal processes.
• Maintain discretion when handling sensitive escalated calls.
• Must have a high school diploma or GED and relevant experience.
• Proficient in Microsoft Office and customer support.
• Strong communication and customer service skills are essential.

Requirements

• High school diploma or GED required.
• 2 years of customer support experience.
• 1 year of experience in check order investigations preferred.
• Experience with Comet and CFS is a plus.
• Strong written and verbal communication skills.
• Excellent customer service abilities.
• Must be at least 18 years old.

Benefits

• Healthcare benefits including medical, dental, and vision.
• Paid Time Off and Volunteer Time Off.
• Employer-Matched Retirement Plan.
• Employee Stock Purchase Plan.
• Short-Term and Long-Term Disability coverage.
• Tuition Reimbursement.
• Support for infertility treatment, adoption, and surrogacy.