Client Advisor - Contact Center - Remote

Overview

The Client Advisor role involves engaging with clients to address their needs and ensure satisfaction while promoting products and services, all within a remote contact center setting.

In Short

• Act as the primary contact for clients in a remote setting.
• Respond to client inquiries professionally and efficiently.
• Promote products and services based on client needs.
• Collaborate with various advisory centers to meet objectives.
• Stay informed about banking developments and regulations.
• Handle multiple tasks while maintaining attention to detail.
• Demonstrate resilience and maintain professionalism under pressure.
• Possess a bachelor’s degree in finance or economics.
• Have a strong interest in the financial sector.
• Work within a supportive and inclusive team environment.

Requirements

• Excellent communication skills in client interactions.
• Ability to analyze client needs effectively.
• Strong administrative skills and attention to detail.
• Ability to work under pressure and manage stress.
• Proactive approach to identifying client opportunities.
• Team player with collaborative skills.
• Understanding of financial products and services.
• Ability to adapt to a dynamic work environment.
• Commitment to continuous professional development.
• Fluency in relevant languages may be required.

Benefits

• Support for emotional and mental well-being.
• Focus on physical health and preventive measures.
• Encouragement of social connections and inclusion.
• Flat organizational structure promoting open communication.
• Dynamic and innovative work environment.
• Competitive compensation package with benefits.
• Opportunities for career development.
• Recognition as a Top Employer in Belgium.
• Commitment to a positive and fair work culture.
• Empowerment to excel and collaborate effectively.