Customer Service Representative - Remote

Overview

The Customer Service Representative (Temp) is responsible for supporting players and resolving issues in the Customer Service Department at San Diego.

In Short

• Champion outstanding customer service for all players.
• Assist customers with various issues including account recoveries and billing questions.
• Communicate with players in a timely and friendly manner.
• Document each ticket with relevant information.
• Conduct detailed log analysis and metrics research.
• Utilize tools to moderate game servers.
• Render policy and judgment calls.
• Communicate game issues to team members.
• Develop knowledge of Daybreak Games' portfolio.
• Troubleshoot basic computer and connection issues.

Requirements

• 1+ years’ experience as a Customer Service Representative.
• High School diploma or equivalent experience.
• Experience with online gaming communities.
• Knowledge of Microsoft Windows and Office products.
• Knowledge of CRM systems such as Zendesk.
• Ability to handle escalating situations with impartiality.
• Excellent problem solving and time management skills.
• Effective verbal and written communication skills.
• Creative problem-solver with a strong work ethic.
• A passion for game development and technology.

Benefits

• Access to local gym and on-site fitness classes.
• Game nights and community events.
• Strong appreciation for the local craft brew scene.
• Vibrant work environment in Southern California.