NOC Analyst - Remote

Overview

The NOC Analyst is responsible for the monitoring, support, and troubleshooting of hardware and network components. They participate in implementation and on-going support of technologies used within the Daybreak framework in the Technical Operations department.

In Short

• Monitoring a wide variety of information and network systems including telecommunications circuits, LAN/WAN systems, routers, switches, firewalls, VoIP systems, physical servers, game servers, storage, backup, operating systems, and core applications.
• Recognizing, identifying, and prioritizing incidents in accordance with customer business requirements, organizational policies, and operational impact.
• Providing timely responses to all incidents, outages, and performance alerts.
• Communicating with third-party service providers and notifying customers of issues, outages, and remediation status.
• Categorizing issues for escalation to appropriate technical teams.
• Collaborate with the Technical Operations team to support the organization's hundreds of users and 8 live gaming products across 5 global datacenters.
• Creating and maintaining procedural documentation and monitoring alerts based upon requirements defined by development teams and Technical Operations groups.
• Perform basic systems testing and operational tasks (installation of patches, network connectivity testing, script execution, etc.). Minor systems administration.
• Building, configuring, and installing servers.
• Remote management and configuration of server hardware.

Requirements

• Understanding of key network monitoring protocols including SNMP, NetFlow, WMI, syslog, etc.
• Knowledge of Microsoft/Linux operating systems and Cisco, Dell, Juniper, and Palo Alto network devices.
• Knowledge of Dell server hardware.
• Excellent technical troubleshooting skills.
• Strong communication and teamwork skills.
• Ability to travel up to 20%.

Benefits

• Opportunities for career advancement within the Technical Operations group.
• Access to professional development resources and industry certifications.