Remote French Bilingual Customer Service Representative

Overview

Join DATAMARK, Inc. as a Remote French Bilingual Customer Service Representative! You will provide direct support to our diverse customer base, ensuring they receive the best possible assistance in their preferred language.

In Short

• Provide outstanding customer service to French-speaking customers via phone, email, and chat.
• Assist customers with inquiries, product information, and issue resolution in both French and English.
• Document customer interactions and maintain accurate records in our systems.
• Identify trends in customer inquiries and suggest improvements to enhance overall customer experience.
• Collaborate with team members to meet and exceed customer service goals.
• Stay current on product knowledge to provide accurate information to customers.

Requirements

• Fluency in French and English.
• Passion for delivering excellent customer service.
• Ability to handle customer inquiries and resolve issues effectively.
• Strong communication skills.
• Ability to thrive in a fast-paced environment.

Benefits

• Work from home opportunity.
• Dynamic team environment.
• Opportunities for professional development.