Remote Customer Service Representative

Overview

As a Customer Service Representative at Dalstrong, you will be part of a fast-paced, high-growth international kitchen knife and cookware e-commerce company, ensuring best-in-class customer service.

In Short

• Join a remote team at a growing e-commerce company.
• Assist customers with product inquiries and concerns.
• Ensure customer satisfaction and delight.
• Handle customer dissatisfaction due to shipping or product delays.
• Opportunity for advancement to a management role.
• Must be a fully fluent native English speaker.
• Experience with Amazon customer service is required.
• Managerial or supervisory experience is preferred.
• Knowledge of MS Office and Google Sheets is necessary.
• Experience with Freshdesk or similar tools is a plus.

Requirements

• Fluent native English speaker.
• Proven experience in customer service excellence.
• Experience with Amazon in a customer service role.
• Managerial or supervisory experience.
• Self-motivated and detail-oriented.
• Passionate about helping others.
• Inventive in process design and implementation.
• Knowledgeable in MS Office and Google Sheets.
• Experience with Freshdesk is a plus.
• Willingness to work exclusively for one employer.

Benefits

• Flexible time-off and work/life balance.
• Free premium culinary products from the company.