Site Operations Lead - Remote

Overview

The Site Operations Lead is responsible for the management and delivery of site operations, ensuring consistently high levels of customer service satisfaction and safety compliance at all times.

In Short

• Manage site operations and customer service satisfaction.
• Lead and develop onsite teams including Customer Experience Associates.
• Ensure compliance with safety processes and procedures.
• Establish strong relationships with stakeholders and vendors.
• Oversee financial responsibilities including invoicing and budgeting.
• Coordinate site operations with minimal disruption to business.
• Deliver governance for locations under remit.
• Conduct audits and performance reporting.
• Engage in recruitment and training of team members.
• Innovate and improve customer journey and workplace experience.

Requirements

• Strong leadership and team management skills.
• Financial management experience.
• Excellent communication and stakeholder management abilities.
• Understanding of safety compliance and regulations.
• Experience in operations management.
• Ability to manage multiple priorities and tasks effectively.
• Proficient in reporting and governance.
• Knowledge of procurement processes.
• Experience in customer service roles.
• Strong problem-solving skills.

Benefits

• Competitive salary based on experience.
• Diverse and inclusive workplace.
• Opportunities for professional development.
• Supportive company culture.
• Flexible working arrangements.
• Health and wellness programs.
• Employee recognition programs.
• Access to resources for career growth.
• Engagement in community practices.
• Commitment to equity in employment.