Remote Spanish Speaking Customer Service Representative

Overview

Join our team as a Customer Service Representative and help us support a global community of users. This role offers you the opportunity to work in a dynamic environment where your skills in problem-solving, communication, and empathy will make a real difference.

In Short

• Provide empathetic, accurate, and timely support to users.
• Stay informed about products and community standards to offer effective solutions.
• Make thoughtful decisions while advocating for the community's best interests.
• Investigate and resolve user issues, including account support requests.
• Respond to inquiries with speed, quality, and empathy.
• Identify scalable improvements in user support.
• Analyze data to enhance user experience and improve workflows.
• Enforce Terms of Use by monitoring and addressing abuse reports.
• Spot trends and escalate complex issues to the global team.

Requirements

• Exceptional interpersonal skills in Spanish (C1-C2) and English (B2).
• Proactive attitude with a focus on community welfare.
• Attention to detail and results-driven mindset.
• Ability to analyze data and identify trends.
• Familiarity with products and community standards (training provided).

Benefits

• Salary: 1100 EUR gross monthly x 14 per year.
• Performance bonus: up to 200 EUR per month.
• Work Schedule: Monday-Sunday 09.00-19.00.
• Opportunity to work in an international and supportive environment.
• Continuous training and career development opportunities.
• Flexible working conditions and vibrant workplace culture.
• Relocation assistance for candidates outside of Greece.
• Options to work remotely.