German Customer Support Agent - Remote

Overview

Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

In Short

• Answer to inbound calls and customer inquiries;
• Providing support and direction to customers and resolving customer service issues in a timely and empathetic manner;
• Maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
• Troubleshoot through the use of open questions, support documents and system training.
• Offer recommendations to common problems or frequently asked questions.

Requirements

• Fluency in German;
• Strong communication skills;
• Ability to work in a team environment;
• Experience in customer service is a plus;
• Problem-solving skills.

Benefits

• Work from home;
• Flexible working hours;
• Opportunity to work with international brands;
• Training and development opportunities;
• Supportive team environment.