Director of Conversation Design - Remote

Overview

Cresta is on a mission to turn every customer conversation into a competitive advantage by unlocking the true potential of the contact center. Our platform combines the best of AI and human intelligence to help contact centers discover customer insights and behavioral best practices, automate conversations and inefficient processes, and empower every team member to work smarter and faster.

In Short

• Lead and manage the professional services team focused on AI model building and Virtual Agent services.
• Oversee a team of 5-7 Conversational Designers.
• Drive continuous improvement and align with strategic goals.
• Manage customer engagements and staffing of Conversational Designers.
• Collaborate with Product and Sales teams for effective service delivery.

Requirements

• Bachelor’s degree in Linguistics, Engineering, AI, or related field; advanced degree preferred.
• 2+ years of experience managing professional services teams.
• Direct experience in Conversational Design projects.
• Strong understanding of AI methodologies and conversational design principles.
• Excellent leadership and team management skills.

Benefits

• Medical, dental, and vision plans.
• Paid parental leave.
• Monthly Health & Wellness allowance.
• Work from home office stipend.
• Flexible PTO.