Technical Support Engineer (Customer) - EMEA - Remote

Overview

The Technical Support Engineer will be the primary technical point of contact for customer interactions, focusing on integration setup and post-sale issue resolution.

In Short

• Be the primary technical contact for customer-reported issues.
• Investigate, triage, and resolve problems across the stack.
• Guide customers through technical setup and integrations.
• Collaborate with internal teams to improve support experience.
• Maintain detailed documentation of issues and resolutions.
• Participate in user research and product feedback loops.
• Develop technical documentation and training materials.
• Build a scalable support system and knowledge base content.
• Work with support tooling like Linear, Slack, and HubSpot.
• Support customers in different time zones as needed.

Requirements

• 3–6 years of experience in technical support or solutions engineering.
• Strong troubleshooting skills with logs, REST APIs, and SQL.
• Familiarity with integration tools and environments.
• Comfortable communicating with technical and non-technical users.
• Experience using support tooling.
• Proactive mindset with strong prioritization skills.
• Willingness to flex hours for different time zones.

Benefits

• Opportunity to shape the technical support function.
• Work in a fast-growing AI-focused company.
• Collaborate with product and engineering teams.
• Hands-on experience with customer interactions.
• Be part of a strategic, customer-obsessed role.