Bilingual New Patient Coordinator - Remote

Overview

Cranial Technologies is the only company in the world completely dedicated to researching and treating plagiocephaly (commonly called flat head syndrome). With over 300,000 babies successfully treated with the DOC Band®, we are the plagiocephaly experts and the leader in pediatric cranial shaping orthoses.

In Short

• Support sales and intake team by handling inbound referrals.
• Convert leads to scheduled consults.
• Make outbound calls to schedule new patients.
• Answer treatment questions clearly.
• Communicate benefits of Cranial Technologies effectively.
• Address objections from families.
• Coordinate with sales reps on leads.

Requirements

• High School Diploma or equivalent required.
• Bilingual in Spanish and English.
• 2-3 years of customer service experience.
• Exceptional communication skills.
• Energetic and enthusiastic personality.
• Strong organizational skills.

Benefits

• Medical, Vision, and Dental Insurance.
• 401k Retirement Plan.
• Flex Spending Plans.
• 3.5 Weeks Paid Time Off plus 7 paid Holidays.
• Life Insurance.
• Short/Long Term Disability Insurance.
• Performance-based bonuses.