Platform Operations Administrator (AU Mortgage, WFH) - Remote

Overview

The role involves managing customer support tasks for a SaaS technology platform, ensuring effective communication and task prioritization.

In Short

• Manage customer support tickets and queues.
• Onboard and offboard corporate users for various applications.
• Administer applications like Freshdesk and HubSpot.
• Maintain contract management registers.
• Troubleshoot and escalate issues as needed.
• Communicate product updates to stakeholders.
• Work closely with the Workplace Tech team.
• Ensure high attention to detail in task management.
• Engage effectively with internal and external stakeholders.
• Enjoy a home-based work environment.

Requirements

• Minimum 3 years of customer-facing experience.
• Experience with SaaS technology platforms.
• Familiarity with HubSpot or similar CRM platforms.
• Strong communication skills.
• High attention to detail.
• Ability to manage tasks and ticket queues.
• Experience with telephony platforms.
• Ability to troubleshoot and escalate issues.
• Experience in onboarding/offboarding users.
• Proficiency in using software tools for task management.

Benefits

• Home-based work arrangement.
• Medical, dental coverage, and life insurance from day 1.
• Paid vacation and sick leave.
• Competitive salary package with annual appraisal.
• Financial assistance program.
• Mandatory government benefits and 13th month pay.
• Regular company events and work-life balance.
• Career growth opportunities.