Customer Service Representative - Remote

Overview

The Customer Service Representative will handle customer complaints and provide resolutions while ensuring excellent communication and documentation.

In Short

• Handle customer service inquiries and complaints.
• Review customer complaints and documentation.
• Determine eligibility for refunds based on complaints.
• Communicate findings effectively in writing.
• Work with voice accounts to resolve issues.
• Utilize MS Office for documentation and reporting.
• Maintain a high level of customer satisfaction.
• Collaborate with team members to improve processes.
• Adhere to company policies and procedures.
• Participate in training and development opportunities.

Requirements

• 2+ years of customer service experience.
• Bachelor's Degree in any field.
• Strong reading comprehension skills.
• Excellent written and verbal communication skills.
• Intermediate proficiency in MS Office applications.

Benefits

• Work in a certified Great Place to Work.
• Join a top-rated employer in the Philippines.
• Opportunities for professional growth.
• Collaborative work environment.
• Competitive salary and benefits.