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Customer Success Manager - Remote

Posted 8 weeks ago
Customer Service
Full Time
Munich, Germany
50,000€ - 60,000€/year

Overview

The Customer Success Manager at Condens will be the primary point of contact for customers, facilitating onboarding and ensuring they achieve their goals with the software.

In Short

  • Be the main point of contact for customers throughout their journey.
  • Orchestrate smooth onboardings and build long-term relationships.
  • Ensure customer satisfaction through consultation sessions and training.
  • Represent Condens at conferences and events.
  • Collaborate with sales, marketing, and product teams to improve customer experience.

Requirements

  • Engaging personality with a passion for building relationships.
  • Service mindset and energy from helping others.
  • Strong English communication skills reflecting Condens’ tone.
  • Ability to create structured content across various media formats.
  • Well-organized and reliable in following up on tasks.
  • Availability to work one evening per week until 8 pm for US time zones.

Benefits

  • Join an international and diverse team.
  • Enjoy a vibrant company culture with frequent team events.
  • Experience transparent leadership in a dynamic startup environment.
  • Take ownership and make meaningful contributions from day one.
  • Work from a beautiful office in the heart of Munich.
  • Benefit from flexible work hours and remote work options.
  • Access sports activities and sustainable commuting options.
  • Participate in employee stock programs and profit-sharing.
  • Earn a competitive salary.
Condens logo

Condens

Condens is a Munich-based startup that specializes in developing popular software tools for user research, utilized by numerous companies globally, including major enterprises like Zeiss, Celonis, and Bank of Montreal. As a bootstrapped company fully owned by its founders, Condens operates profitably, allowing for complete control over its direction. The company fosters a collaborative environment where team members can gain hands-on experience in the international B2B tech landscape, particularly in financial processes and operations.

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