Client Success Manager - Remote

Overview

The Client Success Manager at Concentrix is responsible for managing client relationships and ensuring successful implementation of Voice of the Customer programs.

In Short

• Serve as the day-to-day client interface.
• Collaborate with multiple operational teams.
• Consult on program design during implementation.
• Manage operational activity in program implementation.
• Monitor solution usage and support client adoption.
• Develop and manage program timelines.
• Coordinate program meetings and communicate status.
• Develop survey instruments and conduct quality control.
• Identify revenue growth opportunities through client relationships.
• Ensure program profitability.

Requirements

• 3+ years of relevant experience.
• Experience in a client-facing role.
• Familiarity with Qualtrics platform.
• Bachelor's Degree in a related field.
• Strong written and verbal communication skills.
• Ability to interface effectively with clients.
• Strong attention to detail.
• Knowledge of marketing research principles.
• Ability to prioritize and meet timelines.
• Professionalism and relationship development skills.

Benefits

• Medical, dental, and vision insurance.
• Comprehensive employee assistance program.
• 401(k) retirement plan.
• Paid time off and holidays.
• Paid learning days.