Customer Support Representative - Remote

Overview

As a Customer Support Representative at Colossyan, you will be the trusted point of contact for platform users, providing technical and product support while collaborating with various teams to enhance customer experience.

In Short

• Work evening shifts to support US-based customers.
• Provide technical and product support via live chat, email, and phone.
• Collaborate with cross-functional teams to develop solutions.
• Manage customer issues and troubleshoot technical problems.
• Create and maintain help center articles.
• Analyze customer support data for continuous improvement.
• Identify opportunities to improve support processes.
• Embrace a hybrid work model.

Requirements

• 3+ years of customer support experience.
• Technical proficiency for troubleshooting issues.
• Excellent written and verbal communication skills in English.
• Proficiency in Windows, Mac, Google Suite, and Slack.
• Effective project management skills.
• Strong passion for continuous learning.
• Ability to work independently and as part of a team.

Benefits

• Competitive salary.
• Stock options.
• Flexible paid time off.
• International team offsites.
• A culture of efficiency with no wasteful meetings.
• Opportunity to create a custom avatar.