Customer Service Specialist - Remote

Overview

Join the dedicated team at École Vanguard School as a Customer Service Specialist, where your role will be pivotal in supporting our mission to provide exceptional educational services to students with severe learning disabilities. At Vanguard School, we pride ourselves on fostering an inclusive and dynamic environment that values Communication, Creativity, Determination, Diversity, and Education. As a Customer Service Specialist, you will engage with parents, students, and staff, ensuring seamless communication and support. Your skills will contribute to the success of our students within the regular academic programs approved by the Ministry of Education. Collaborate daily with a passionate team of special education teachers, remedial specialists, speech and language therapists, psychologists, and special care counselors. If you are driven to make a meaningful impact and thrive in a stimulating and personalized educational setting, we invite you to be part of a community that is committed to excellence and innovation in education administration.

In Short

• Provide exceptional customer service to students, parents, and faculty by addressing inquiries via phone, email, and in person.
• Maintain and update student records accurately in the school’s database, ensuring confidentiality and compliance with data protection regulations.
• Coordinate with various departments to resolve issues and improve overall service delivery, ensuring a seamless experience for all stakeholders.
• Assist in organizing school events and activities, supporting communication efforts to ensure successful execution and participation.
• Gather and analyze feedback from students and parents to identify areas for improvement and contribute to enhancing the overall educational experience.

Requirements

• Bachelor's degree in Education, Communication, or a related field.
• Proven experience in customer service, preferably within an educational environment.
• Strong communication and interpersonal skills, with the ability to interact effectively with students, parents, and staff.
• Ability to handle sensitive information with confidentiality and professionalism.
• Proficiency in both French and English languages is required.

Benefits

• Career Training