Litigation Support Analyst - Remote

Overview

The Litigation Support team plays a crucial role in supporting the Legal Litigation team by conducting investigations and providing essential support, including addressing inquiries from both Outside Counsel and Inside Counsel, and facilitating document production.

In Short

• Swiftly gather, analyze, and document customer issues and resolutions with efficiency and precision
• Lead comprehensive investigations for regulatory complaints, consumer arbitrations and litigation cases
• Resolve advanced escalations independently by leveraging available tools and resources
• Address persistent customer issues by enhancing CX processes and ensuring compliance with legal standards
• Assist the legal team in researching complex customer-related issues
• Maintain and manage organized documentation for legal and regulatory purposes
• Use data to uncover trends and provide actionable insights
• Provide feedback to internal teams to drive policy changes
• Perform advanced data querying and analysis
• Effectively communicate and build relationships with stakeholders

Requirements

• Minimum of 3 years of relevant experience in financial services, crypto, investigations, legal, or tech industries
• A passion for our mission and a drive to deliver seamless support experiences globally
• Experience in complaints management, compliance, regulatory, legal, or fraud/disputes resolution
• Familiarity with various support channels, including voice, email, and chat
• Strong investigative mindset
• Exceptional adaptability in meeting the demands of a high-growth organization
• Outstanding communication skills
• Proven ability to perform under pressure
• Meticulous attention to detail
• Proficiency in reading, writing, and speaking English

Benefits

• Target annual salary range of $85,850 - $101,000
• Target bonus and equity
• Comprehensive benefits including medical, dental, vision, and 401(k)