Payroll Support Product Analyst - Bilingual (French) - Remote

Overview

An opening currently exists for a Payroll Support Product Analyst. This role requires a dynamic individual to provide support for our client’s Global Payroll Product, mainly US/Canadian.

In Short

• Maintain ongoing email and telephone support for inbound/outbound client requests.
• Gather requirements and analysis for various projects as directed.
• Participate in new client implementations, including analysis and payroll setup of payroll products.
• Work closely with the development team to ensure defects are correctly identified, fixed and incorporated into solutions.
• Primary point-of-contact for customers.
• Triage product queues daily.
• Review customer questions and reported problems.
• Investigate and resolve customer issues.
• Conduct web meetings with customers to gather information for investigative purposes and for further assistance.
• Meet with Product Team members to discuss customer inquiries.

Requirements

• Bilingual in French and English.
• Experience in payroll support or related field.
• Strong analytical and problem-solving skills.
• Excellent communication skills.
• Ability to work collaboratively with technical teams.

Benefits

• Opportunity to work in a global company.
• Collaborative work environment.
• Professional development opportunities.