Product Support Analyst - Bilingual (French) - Remote

Overview

We are seeking enthusiastic, talented people to act as the first point of contact when our customers have inquiries or encounter issues as they use our software.

In Short

• Answer client queries and provide basic direction and training on common issues
• Triage product queues and prioritize issues according to their severity
• Conduct web meetings with customers to gather information for investigative purposes or to provide assistance
• Test and duplicate issues in order to document and demonstrate the problem to other teams
• Participate in project and team meetings; interacting and collaborating with team members
• Leverage and contribute to the Knowledge Base to assist with the resolution of issues
• Relay feedback to Product Managers for product improvement
• Provide feedback regarding unclear processes to supervisors and managers

Requirements

• Bilingual in French and English
• Strong attention to detail
• Ability to multi-task
• Professional demeanor
• Adaptability in a growing and changing environment

Benefits

• Collaborative work environment
• Supportive leadership and management
• Opportunity to work on challenging issues
• Company that values employee feedback
• Focus on being a Great Place To Work