Production Solution Center Manager - Remote

Overview

The Product Solutions Center Manager is responsible for working with Retail Ops and Underwriting, Retail Sales Teams, Post-Closing, Leadership, and Investor partners. This position requires a strong credit background with Agency knowledge as well as proficiency in Self Employment Analysis and jumbo and non-QM products.

In Short

• Nationally support all Sales staff with credit-related issues.
• Assist sales with hard-to-place loans and handle non-agency guideline questions.
• Work closely with correspondent and brokered investors on scenarios.
• Collaborate with Underwriting and Post-closing on closed loan escalations.
• Review and approve loan product marketing collateral.
• Liaison between Sales staff and Investor for all products.
• Maintain positive relationships with all Broker and Investor partners.
• Develop processes to enhance workflow for optimum production.
• Evaluate market trends and customer feedback to identify product opportunities.
• Manage and supervise direct reports effectively.

Requirements

• High school diploma.
• Minimum of 10 years’ mortgage experience with jumbo and non-QM products.
• Proficiency in Tax Return Analysis.
• Thorough understanding of credit and financial documents.
• Excellent written and verbal communication skills.
• Strong interpersonal, leadership, and organizational skills.
• High integrity and confidentiality required.
• Flexibility in decision making with strong problem-solving skills.
• Ability to interpret DU and LP effectively.
• Proficient with Microsoft Word, Excel, and Outlook.

Benefits

• Remote work flexibility.
• Opportunity to lead and develop a team.
• Engagement with various stakeholders in the mortgage industry.
• Involvement in product development and market evaluation.
• Supportive work environment focused on customer service standards.