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Senior Support Engineer - Imunify Specialized Support - Remote

Posted Yesterday
Customer Service
Full Time
Ukraine

Overview

We are looking for a Senior Support Engineer to join our Imunify Specialized Support Team. In this role, you will handle the most complex escalations within Support, ensuring that only issues requiring other departments’ involvement are passed to Specialized Support.

In Short

  • Provide world-class support to worldwide customers
  • Work closely with developers on troubleshooting and bug-fixing
  • Engage directly with customers to ensure satisfaction
  • Mentor and train junior staff
  • Create technical documentation and oversee quality
  • Reduce ticket inflow and escalations
  • Involve in product development using customer insights
  • Work remotely from anywhere
  • Be organized, resourceful, and responsive
  • Support Linux-based operating systems and products

Requirements

  • Technical expertise and problem-solving skills
  • Experience with Linux systems
  • Strong customer-centric mindset
  • Ability to work independently in a remote environment
  • Excellent communication skills

Benefits

  • Opportunity to work with a leading security solution
  • Remote work flexibility
  • Mentorship opportunities
  • Engagement in product development
  • Supportive team environment
Cloudlinux logo

Cloudlinux

CloudLinux is a forward-thinking technology company specializing in cloud infrastructure solutions. With a focus on innovation and security, CloudLinux provides robust services that enhance the performance and reliability of Linux environments. The company is dedicated to professional development and offers a flexible remote work environment, making it an ideal workplace for talented individuals passionate about cloud technologies. CloudLinux values collaboration and creativity, encouraging its team members to contribute to system architecture discussions and share innovative ideas.

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