Account Manager (Clinical Trial Sourcing) - Remote

Overview

The Account Manager will own the key account to which the role is allocated, delivering exceptional service, responsiveness and technical ability in the clinical trial sourcing field at Clinigen.

In Short

• Not a sales or research role.
• Owns the process from opportunity recognition to delivery of profit.
• Champion and deliver world class customer service to assigned clients.
• Develop and execute account management plans for key strategic accounts.
• Single point of contact for key accounts.
• Set KPIs for key accounts and review periodically.
• Manage incoming orders through to final delivery.
• Support Business Development in pursuing new clients.
• Live within Eastern or Central time zone.
• Experience in a customer-facing account role.

Requirements

• Educated to degree level, preferably in a science related field.
• 3+ years direct project management experience at a CRO, CDMO, Pharmaceutical or Biotech company.
• Clinical trial sourcing experience preferred.
• Knowledge of cross functional project management principles.
• Strong presentation and communication skills.
• Exceptional negotiation and persuasion skills.
• Flexible and adaptable to changing situations.

Benefits

• Opportunity to work in a rapidly growing global specialty pharmaceutical company.
• Engage with key strategic accounts.
• Develop strong relationships within the pharmaceutical and clinical trial services space.
• Work with a dedicated team focused on customer satisfaction.
• Gain insights into clinical trial supply chain management.