Digital CX Brand Specialist - Remote

Overview

The Digital CX Brand Specialist serves as a key player on the social media “brand love” dream team, embracing the brand, voice, and tone on behalf of our client partners to create the ultimate customer experience (CX).

In Short

• Drive positive customer experiences through social engagements.
• Represent brand partners in line with corporate guidelines.
• Provide memorable responses to cultivate brand relationships.
• Identify opportunities for customer engagement and brand loyalty.
• Reply to consumer posts on social media platforms.
• Research and engage with user-generated content.
• Support social listening to identify trends and engagement opportunities.
• Recommend new content and engagement solutions.
• Ensure timely processing of escalations.
• Provide feedback to optimize internal processes.

Requirements

• Fluent in English with strong communication skills.
• 1-3 years of experience in social community management.
• Understanding of digital channels and social media networks.
• Experience with social media management tools preferred.
• 1-3 years of customer service experience preferred.
• Proficient in Google Suite and MS Office.
• Strong organizational and time management skills.
• Ability to work flexible hours, including weekends if necessary.

Benefits

• Low-cost health coverage with employer-paid counseling services.
• 401(k) matching after two months of employment.
• Employer-paid spending account for wellbeing expenses.
• Competitive time-off balances that accrue weekly.
• Paid parental leave and generous paid holidays.
• Remote work options available.
• Access to world-class facilities and amenities.
• Comprehensive life insurance coverage.
• Supportive employee resource groups.