Junior Helpdesk & InfoSec Support Specialist - Remote

Overview

As a Junior Helpdesk & InfoSec Support Specialist at clearer.io, you will provide responsive IT support and maintain critical security processes in a fast-growing SaaS environment, contributing to the productivity and security of the team.

In Short

• Provide first-line IT support for internal team members.
• Escalate complex technical issues to the Technical Operations Manager.
• Process routine account provisioning and deprovisioning.
• Maintain accurate inventory records of company hardware.
• Monitor device compliance and security coverage.
• Conduct monthly software license audits.
• Track phishing simulation results and assist with security training.
• Update and maintain internal IT documentation.
• Monitor shared inboxes for urgent requests.
• Work remotely from Vietnam.

Requirements

• 1–2 years of professional experience in IT support or related role.
• A degree in a technical field like Information Systems or IT.
• Strong written and verbal English communication skills.
• Hands-on experience with Google Workspace administration.
• Basic understanding of IT and security concepts.
• Familiarity with AI tools for productivity.
• Experience with automation tools and a mindset for process improvement.
• Exposure to compliance frameworks is preferred.
• Dependable and curious with a team-oriented mindset.

Benefits

• Work remotely from anywhere.
• Performance-based year-end bonus.
• Wellness allowance for health classes.
• 20 days of paid time off plus holidays.
• MacBook provided.
• Collaborative events and gatherings.
• Continuous learning opportunities.
• Health care benefits.
• International exposure for skill enhancement.