Clarity Contracts & Billing Client Success Manager - Remote

Overview

The Clarity Contracts & Billing Client Success Manager plays a crucial role in ensuring that schools are fully trained and supported in using Clarity software for their operational goals, focusing on client success and satisfaction.

In Short

• Train schools during onboarding and implementation.
• Schedule and lead regular check-ins with schools.
• Serve as a thought partner on financial aid strategies.
• Communicate product improvement needs to the team.
• Respond to support inquiries and escalate when necessary.
• Document feedback from client schools.
• Participate in team/company meetings.
• Represent Clarity at professional conferences.
• Verify tax documentation as needed.
• Perform other related duties as assigned.

Requirements

• 5 years’ experience in PK-12 school business or non-profit management.
• Growth mindset with eagerness to grow professionally.
• Comfortable with technology and quick to learn new systems.
• Excellent organizational and communication skills.
• Experience with data analysis using spreadsheets.

Benefits

• Competitive pay with stock options and comprehensive health benefits.
• Rapid growth environment with opportunities for advancement.
• Focus on product improvement and user experience.
• Fully remote work environment with sponsored offsite events.