Central Reservations Administrator - Remote

Overview

We are currently seeking a detail orientated and customer-focused Central Reservations Administrator to join our dynamic team. In your role, you will be responsible for managing and coordinating reservations. Your role will involve ensuring a seamless booking process, maintaining accurate records and providing excellent customer service.

In Short

• Handle incoming reservation requests via phone, email and online booking systems
• Accurately enter and update reservation requests in the system
• Respond to customer queries and resolve any issues or concerns promptly
• Generate daily, weekly and monthly client reports
• Assist in developing and implementing processes to meet clients’ needs
• Maintain UpToDate knowledge of our villages and services

Requirements

• Previous experience in a reservations or customer service role is preferred
• Strong organisational skills and attention to detail
• Excellent communication and interpersonal skills
• Proficient in Microsoft Office Suite
• Experience with JDE & RMS9
• A sound understanding of data processing, raising purchase orders, and reconciling invoices and time sheets

Benefits

• Remote role - WFH
• Opportunities for professional growth and development
• A supportive and collaborative work environment