Operations Support Supervisor - Remote

Overview

The Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team.

In Short

• Lead and mentor a small Operation Support team.
• Conduct training and monitor team performance.
• Analyze operations information to solve problems.
• Identify hiring needs for adequate staffing.
• Serve as a backup for the manager as needed.
• Assess risk in business decisions.
• Ensure compliance with laws and regulations.
• Demonstrate clear communication skills.
• Provide feedback on performance and make recommendations.
• Manage operational issues with broader departmental impact.

Requirements

• 10-12 years of relevant experience.
• Direct line management experience preferred.
• Working knowledge of the financial industry preferred.
• Proactive leadership and motivational skills.
• Proven organization and time management skills.
• Demonstrated problem-solving and decision-making skills.
• Clear and concise written and verbal communication skills.
• Bachelor’s degree or equivalent experience.

Benefits

• Equal opportunity employer.
• Consideration without regard to race, color, religion, etc.
• Accessibility accommodations available.
• Career opportunities at Citi.