Infrastructure Analyst 2 - Remote

Overview

The Infrastructure Analyst 2 is an intermediate level role responsible for assisting with LAN / WAN and help desk administration activities, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team.

In Short

• Diagnose and resolve problems through evaluative judgment, troubleshooting and analysis
• Ensure successful completion of data loads and batch processing
• Participate in testing activities, including the creation and execution of basic test scripts
• Execute project plan tasks
• Participate in control activities (risk, self-assessment, COB, audit, etc.) and make recommendations for enhancements
• Evaluate issues using existing procedures or similar/related experiences; recommend and implement solutions
• Exchange ideas and information in a concise and clear manner
• Appropriately assess risk when business decisions are made
• Demonstrate compliance with applicable laws, rules and regulations
• Maintain effective communication with team members

Requirements

• 0-2 years of experience in a Technology Infrastructure role
• Ability to communicate technical concepts to non-technical audience
• Ability to work with virtual and in-person teams
• Ability to work under pressure or to a deadline
• Effective written and verbal communication skills
• Effective analytic/diagnostic skills
• Bachelor’s/University degree or equivalent experience

Benefits

• Equal opportunity employer
• Consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran
• Reasonable accommodations for applicants with disabilities
• Access to career opportunities at Citi