BTSS Analyst - Remote

Overview

The BTSS Analyst role at Citi involves operational implementation and execution of core and non-core products within the Citi Business & Travel Shared Services Team, requiring strong analytical, problem-solving, and communication skills.

In Short

• Develop and execute BTSS product strategy.
• Ensure compliance with global and local policies.
• Manage financial performance and cost efficiencies.
• Supervise and develop staff in country.
• Enhance operational performance and service quality.
• Build relationships with key internal clients.
• Manage outsourced operations and vendor relationships.
• Utilize performance metrics for continuous improvement.
• Engage in client liaison and relationship management.
• Ensure a robust control environment across responsibilities.

Requirements

• Operational experience in financial services.
• People and performance management experience.
• Knowledge of shared services best practices.
• Strong project management and governance skills.
• Experience in cost management and achieving financial outcomes.
• Client liaison and relationship management experience.
• Strong negotiation and influencing skills.
• Excellent English communication and presentation skills.
• University Degree in business or finance.

Benefits

• Competitive base salary with annual reviews.
• Hybrid working model (up to 2 days working from home).
• Support for employee well-being and family needs.
• Inclusive workplace culture.
• Opportunities for professional development.