Customer Support Representative - Philippines - Remote

Overview

As a key member of our team, the Customer Support Representative's role is crucial in maintaining our commitment to top-notch customer service. You will act as the advocate for our valued customers, handling inquiries, solving problems, and ensuring each interaction leaves a positive impact.

In Short

• Provide exceptional live customer support for our B2B clients via chat and Email.
• Resolve issues while addressing customer inquiries of all types: billing, technical and administrative.
• Provide step-by-step guidance on product usage, features and troubleshooting.
• Investigate and mitigate customer concerns promptly and accurately.
• Collaborate with internal teams, manage escalations and set priorities.
• Document and track customer interactions within various communication and CRM systems.
• Maintain a high level of product knowledge and stay up-to-date on changes.

Requirements

• 3+ years experience in customer support roles.
• Excellent written and verbal communication skills in English.
• Detail oriented, sound judgment and excellent problem-solving skills.
• Ability to manage multiple interfaces for clear resolutions.
• Experience with live customer support in fintech and SaaS products - advantage.
• In-depth knowledge of chargebacks and fraud prevention strategies - advantage.
• Practical experience with standard industry tools such as CRM and ticketing systems.
• Familiarity with relevant regulations and compliance standards in fintech - advantage.

Benefits

• Join a leading force in fintech innovation.
• Be part of a mission to revolutionize eCommerce.
• Work in a tight-knit community of passionate individuals.
• Opportunity to contribute to a product-led growth journey.
• Engage with cutting-edge technology in fraud prevention.