Tier 4 Support Engineer - Remote

Overview

As a Tier 4 Support Engineer at ChargeAfter, you’ll play a crucial role in troubleshooting complex technical cases in production environments, working closely with development teams, support teams, and external clients.

In Short

• Perform deep investigation and troubleshooting to resolve technical cases identified in production environments
• Provide technical support by owning escalations from the start to the resolution
• Work closely with development teams, support teams, business and external clients
• Provide consultation and analysis services to technical and non-technical staff
• Be responsible for monitoring financial applications in a production environment using technical tools
• Contribute to the ChargeAfter Knowledge Base by identifying common issues and managing the knowledge
• Help coach and mentor other support team members
• Become a subject matter expert in the ChargeAfter financing business flow, Integration points, APIs, and the correlation between them

Requirements

• Bachelor’s technology degree from a recognized institution, or equivalent experience
• 5+ years of experience in similar positions
• Background in software development or QA - Must
• Experience with cloud platforms (AWS, Azure, GCP) - Must
• Knowledge of databases (MongoDB) and data structures - Must
• Programming skills in one or more languages (e.g., Python, JavaScript, etc.) - An advantage
• Familiarity with REST API structure - An advantage
• Experience in technical troubleshooting, debugging tools, logs, and monitoring systems (e.g. Grafana, Prometheus, Elastic) - Must
• Ability to work independently under pressure in a fast-paced environment
• Mother tongue or advanced level of English, with both written and spoken communication skills
• Strong leadership and collaboration skills

Benefits

• Equal employment opportunities
• Potential for bonuses and/or stock options