The Senior Data Analyst will work as part of a broader Data Science and Operations Quality team to deliver actionable insights that will ultimately drive brand performance, continuous improvement, and accountability to the guest experience.

In Short

Develop, enhance, and maintain interactive dashboards and reports using Power BI and Tableau.
Collect and analyze data to identify trends and patterns related to guest experience and operational efficiency.
Create compelling visualizations to communicate complex data findings.
Identify and implement internal process improvements.
Build analytics tools to provide actionable insights into operational efficiency.
Perform exploratory and prescriptive analyses to study category impact on NPS.
Develop reports for teams to monitor performance.
Create a centralized platform for hotel operations data.
Leverage survey and CRM data for sentiment analysis.
Utilize statistical models to assess relationships with customer satisfaction.

Requirements

Bachelors in STEM fields including Data Science, Computer Science, Statistics, Analytics.
Minimum 3 years of experience with analysis applications and coding (Python, R, SQL).
Proficiency in data visualization tools such as Tableau and Power BI.
Extensive experience with SQL and database concepts.
Excellent analytical and problem-solving abilities.
Strong experience with database systems, both SQL and NoSQL.
Effective communication skills to convey complex findings.
Must have legal right to work in the U.S.

Benefits

Dental, Vision, STD and/or LTD, Voluntary Life & AD&D, Accident, Critical Illness.
Health Advocate EAP, and Health Equity Commuter Benefits.
ZayZoon, and 401k.