Regional Network Manager (Trade Contractor Network) - Remote

Overview

The Regional Network Manager will develop a high-performing, multi-trade, regional Contractor Network supporting CET’s position as the company of choice for the UK’s Blue-Chip Home Emergency Insurers. This role is remote/field-based, covering the North Region, and requires a positive approach to relationship and performance management.

In Short

• Position CET as the company of choice for Home Emergency Contractors.
• Manage relationships within the Contractor Network.
• Accountability for regional KPI/SLA delivery.
• Build strong relationships with existing Contractors.
• Manage escalated claim queries.
• Ensure sufficient Network coverage across trades.
• Maintain high safety standards in the industry.
• Develop the Regional Network for best-in-class service.
• Manage regional contractor costs.
• Provide performance updates regularly.

Requirements

• Experience managing contractor networks or operational teams.
• Track record of driving positive change.
• Experience using KPIs to drive performance.
• Strong preference for data-driven decision making.
• Well-organized with good prioritization skills.
• Driven and detail-oriented.
• Ability to drive cultural change.
• Strong influencing skills.
• Ability to build a professional network.
• Desirable: Technical/trade background (Heating, Plumbing, Electrical).
• Intermediate/Advanced Microsoft Office skills.

Benefits

• Salary of c.£45K plus car allowance.
• Eligibility for a discretionary annual bonus.
• 25 days holiday plus public/bank holidays.
• Inclusive work environment.
• Opportunities for personal and professional development.