Litigation Client Liaison - Remote

Overview

We are looking for an enthusiastic and personable professional to join our Litigation team as a Client Liaison. In this role, you will serve as the central point of contact between our attorneys and valued clients, facilitating clear and timely communication. You will play a pivotal role in keeping all parties informed of updates and changes in the legal process, ensuring a smooth and positive experience for clients throughout their journey with us.

In Short

• Serve as the main point of contact for clients in legal matters, providing friendly and proactive assistance.
• Work closely with legal teams to manage case documentation and client files.
• Address client concerns and inquiries, ensuring timely and effective resolution.
• Collaborate with internal/external teams and clients to ensure smooth transitions and accurate information transfer.
• Maintain detailed and organized records of attorney/client interactions within firm’s database.

Requirements

• 2-3+ years of call center experience.
• Exceptional customer service skills with a client-focused mindset.
• Proficiency in using communication tools, databases, and basic office software.
• Ability to handle sensitive information with confidentiality and discretion.
• Exceptional communication skills and time management skills with strong attention to detail.
• Self-motivated individual with the ability to quickly grasp new concepts in an extremely fast-paced environment.
• Legal background (highly preferred).

Benefits

• Opportunity to be part of a progressive and client-focused organization.
• Engagement in meaningful work that helps clients navigate financial challenges.
• Supportive team environment.
• Professional growth and development opportunities.