Senior Member Services Representative - Remote

Overview

The Senior Member Services Representative is responsible for addressing complex member issues, providing technical support to Member Services Representatives, and assisting members and providers through phone interactions.

In Short

• Respond to complex member inquiries.
• Act as a frontline customer service representative.
• Participate in departmental projects.
• Provide high-quality customer service to diverse communities.
• Strong interpersonal skills required.
• Familiarity with Medicare and Medi-Cal.
• Experience in a call center or member services.
• Adaptable to hybrid work environment.
• Ability to de-escalate complex situations.
• Minimum four years of customer service experience required.

Requirements

• Bilingual (English/Spanish or English/Hmong) preferred.
• Knowledge of customer service principles.
• Understanding of managed health care principles.
• Experience with eligibility processes for public assistance programs.
• Ability to communicate complex information clearly.

Benefits

• Medical, Dental and Vision Plans.
• Ample Paid Time Off.
• 12 Paid Holidays per year.
• 401(a) Retirement Plan.
• 457 Deferred Compensation Plan.
• Robust Health and Wellness Program.
• Onsite EV Charging Stations.
• And many more.