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Director of Call Center Technology Enablement - Remote

Posted 7 days ago
Project Management
Full Time
USA
$138,900 - $191,000/year

Overview

The Director of CenterWell Call Center Technology Enablement will lead initiatives to enhance the performance and efficiency of contact center operations, overseeing a team focused on technology implementations and operational transformation.

In Short

  • Lead execution of CenterWell and Humana-wide initiatives
  • Oversee project managers and technology enablement experts
  • Manage cross-functional programs for technology implementations
  • Drive operational transformation across contact center organization
  • Optimize call center technologies including CRM and AI tools
  • Build and lead a high-performing team
  • Ensure stakeholder communication and project alignment
  • Develop project roadmaps and manage budgets
  • Engage with leaders across various departments
  • Foster a culture of accountability and continuous improvement

Requirements

  • Bachelor's Degree or equivalent experience
  • 12+ years of operational experience in a call center environment
  • 7+ years of management experience
  • Experience with project management and process design
  • Ability to manage multiple tasks and deadlines
  • Effective communication skills
  • Experience with budget oversight
  • Prior experience in healthcare or insurance setting preferred
  • Six Sigma or Lean experience preferred
  • Demonstrated problem-solving skills

Benefits

  • Medical, dental and vision benefits
  • 401(k) retirement savings plan
  • Paid time off and holidays
  • Short-term and long-term disability
  • Life insurance
  • Opportunities for personal and professional growth
  • Flexible scheduling options
  • Leadership development programs
  • Career coaching
  • Bonus incentive plan eligibility

C.P

CenterWell Pharmacy

CenterWell Pharmacy, a subsidiary of Humana, is dedicated to providing convenient, safe, and reliable pharmacy services with a commitment to excellence and quality. The company offers a range of services including home delivery, over-the-counter fulfillment, specialty, and retail pharmacy locations, focusing on patients with chronic and complex illnesses. CenterWell emphasizes whole-person health by addressing the physical, emotional, and social wellness of its patients. As one of the largest providers of senior-focused primary care and home health services in the nation, CenterWell is committed to improving health outcomes and medication adherence through personalized clinical and educational services. With a workforce of over 30,000 clinicians, CenterWell fosters a supportive environment that prioritizes employee well-being and career growth.

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