Supervisor, Sales Administration - Remote

Overview

The Supervisor Sales Administration will manage daily operations and workflow, supervising a team while ensuring quality service and process improvements.

In Short

• Manage daily operations of sales support teams.
• Supervise, coach, and develop team members.
• Resolve escalated broker and agent issues.
• Implement and monitor departmental policies and workflows.
• Coordinate with cross-functional teams for operational consistency.
• Maintain oversight of ticketing queues and reporting tools.
• Support hiring, onboarding, and training of new team members.
• Monitor and analyze team performance data.
• Provide guidance on time-sensitive priorities and workload changes.
• Conduct quality monitoring and feedback sessions.

Requirements

• Bachelor’s or Associate’s degree preferred.
• Previous supervisory experience or relevant senior/lead experience.
• Experience in Customer Service, Operations, or Sales Account management.
• Strong MS Word and Excel skills.
• Strong time and task management skills.
• Ability to analyze service issue trends.
• Excellent communication and interpersonal skills.
• Ability to work in a remote environment.
• Preferred residents of Central and Mountain Standard Time.
• Experience with cross-functional team collaboration.

Benefits

• Competitive pay and health insurance.
• 401K and stock purchase plans.
• Tuition reimbursement.
• Paid time off plus holidays.
• Flexible work schedules including remote options.
• Comprehensive benefits package.
• Commitment to diversity and equal opportunity.
• Support for employee well-being.
• Access to high-quality healthcare solutions.
• Continuous training and development opportunities.