Seasonal Customer Service Representative (Voice) - Work from Home - Remote

Overview

The Seasonal Customer Service Representative serves as the first point of contact between the company and its customers, assisting with inquiries and providing solutions while maintaining high customer satisfaction.

In Short

• Respond to inbound customer calls, emails, and messages.
• Provide accurate and valid information to customers.
• Resolve customer issues and complaints efficiently.
• Identify and assess customers' needs for satisfaction.
• Troubleshoot issues and provide appropriate solutions.
• Document interactions and maintain accurate records.
• Provide timely follow-ups to ensure satisfaction.
• Meet individual and team performance targets.
• Work collaboratively with team members.
• Continuously improve efficiency in handling inquiries.

Requirements

• Excellent verbal and written communication skills.
• High school diploma or equivalent; college degree is a plus.
• Previous experience in customer service, preferably in BPO.
• Ability to multitask and manage time effectively.
• Good interpersonal skills and customer-focused attitude.
• Proficiency in using CRM software.
• Strong problem-solving skills and attention to detail.
• Typing speed of at least 35wpm with 90% accuracy.
• Open to working on a shifting schedule, including holidays.
• Able to start immediately.

Benefits

• Work from home with a secure environment.
• Flexible work schedule.
• Opportunity to work with multinational companies.
• Gain experience in BPO and customer service.
• Potential for contract renewal based on performance.