Quality Assurance (QA) Analyst - Remote

Overview

CEF Solutions Inc. is a Consulting Services and Business Process Outsourcing (BPO) company specializing in BPO Operations, Operations Management, Process Engineering and Innovation, Cost Optimization, and Staffing solutions. We take pride in our expertise in providing specialized staffing services, ensuring that clients in the Customer Service industry have access to top talent that aligns with their operational goals. We service some of the largest multinational companies in the world and are expanding quickly by delivering an unmatched end-to-end client experience.

In Short

• Evaluate recorded voice calls for quality assurance.
• Score calls accurately and provide constructive feedback.
• Identify trends and areas for improvement.
• Collaborate with operations and training teams.
• Ensure compliance with guidelines.
• Generate and maintain QA reports.
• Participate in calibration sessions.
• Support initiatives to improve call quality.
• Work from home arrangement.
• Must have a stable internet connection.

Requirements

• At least 2 years of experience as a QA Analyst in a BPO setting.
• Strong analytical and listening skills.
• Familiarity with QA tools and scoring methodologies.
• Excellent communication skills.
• Ability to work independently.
• Proficiency in MS Office and relevant QA software.

Benefits

• Work from home flexibility.
• Opportunity to work with multinational companies.
• Professional development opportunities.
• Collaborative work environment.
• Access to specialized staffing services.