Product Liability Admin Support Associate - Remote

Overview

CEF Solutions Inc. is seeking a service-oriented and self-motivated individual to work as a Product Liability Admin Support Associate, providing exceptional customer experience by handling inquiries and claim requests.

In Short

• Support client inquiries and claim requests through email communication.
• Document and maintain accurate claimant information.
• Input settlement amounts into release forms accurately.
• Take ownership of claimant cases and prioritize claims accordingly.
• Collaborate with team members to resolve complex claims-related issues.
• Ensure compliance with company policies and industry regulations.
• Continuously seek process improvements for efficiency.
• Stay current on product knowledge and company procedures.
• Demonstrate exceptional customer service skills.
• Work from home temporarily, Monday to Friday, 8:00 am - 5:00 pm (Eastern Time).

Requirements

• Bachelor's degree preferred in Business Administration, Legal Studies, or Risk Management.
• More than 1 year of relevant experience.
• Excellent verbal and written communication skills in English.
• Exceptional investigative and interpersonal skills.
• Ability to work in a team environment.
• Familiarity with computer applications like Microsoft Word, Excel, Outlook, and Zendesk.
• Ability to handle stressful situations and bond with customers.
• Strong time management skills.
• Commitment to policies and procedures.
• Ability to operate a computer keyboard and view a video display terminal for prolonged periods.

Benefits

• Opportunity to work with a leading provider in the home appliances industry.
• Gain experience in customer service and claims processing.
• Work in a supportive team environment.
• Flexible work schedule with remote work options.
• Engagement in continuous improvement processes.