Disaster Response Customer Service Representative (Temporary) - Remote

Overview

As a Customer Service Rep for Disaster Response, you will engage with customers to provide assistance before, during, and after disasters, while maintaining a professional and empathetic demeanor.

In Short

• Serve as a frontline representative for disaster assistance.
• Handle inbound and outbound calls from customers.
• Collect and enter customer information into a central database.
• Verify data accuracy and sort information by priorities.
• Respond to inquiries while adhering to confidentiality policies.
• Maintain updated knowledge of performance requirements.
• Work in a fast-paced environment with a focus on solutions.
• Possess strong relationship-building and empathy skills.
• Ability to multi-task and track inquiries effectively.
• Must be flexible with work hours, including weekends and holidays.

Requirements

• High School Diploma or equivalent.
• At least six months of customer service experience.
• Bilingual in Spanish and English preferred.
• Ability to type a minimum of 20 words per minute.
• Strong communication skills.
• Attention to detail and ability to multi-task.
• Must have a hardwired internet connection.
• Ability to work seated at a computer for up to 85% of the shift.
• Must meet schedule adherence requirements.
• Resilience in high-pressure situations.

Benefits

• Equal opportunity employer.
• Commitment to inclusion and a welcoming environment.
• Opportunity for professional development and feedback.
• Work for a company with a long history of success.
• Engage in meaningful work connecting people to solutions.