ServiceNow Strategic Portfolio Management Consultant - Remote

Overview

Cask is seeking a high-performing, results-oriented individual to assist our clients in adopting and adapting Strategic Portfolio Management (SPM) best practices in the most efficient and effective way ensuring maximum return on their investment.

In Short

• Serve as a subject matter expert (SME) in Service Portfolio Management (SPM).
• Support business process definition, re-engineering, improvement, and gap analysis.
• Design, configure, test, document, and deploy ServiceNow platform solutions.
• Provide technical insights and solutioning to optimize customer experience.
• Act as the primary liaison with customers, addressing operational concerns.
• Ensure consistency in tool configuration across environments.
• Implement and enhance ServiceNow modules based on business requirements.
• Translate business requirements into technical specifications.
• Oversee or execute configuration, reporting, and workflow administration.
• Develop testing strategies, test cases, and documentation.

Requirements

• Extensive Technical Expertise in ServiceNow platform.
• 3+ years of experience as a ServiceNow Administrator.
• 5+ years of experience in Information Technology and Information Systems.
• Adept at conveying complex technical concepts to diverse stakeholders.
• Bachelor’s degree in Computer Science or a related field.
• ServiceNow Certified System Administrator (Required).
• ServiceNow Certified Implementation Specialist – SPM (Preferred).
• ITIL Certifications (Preferred).
• Advanced proficiency in Microsoft Office Productivity Suite.

Benefits

• Robust benefits package designed with employee needs in mind.
• Support for continued education and career development.
• Paid training, including ServiceNow certifications.
• Training dollars and hours built into annual plan for each employee.