Customer Service Associate (Arabic-Speaking) - Remote

Overview

Carry1st is building the dominant commerce platform for Africa and the Middle East, helping global brands unlock hard-to-reach markets by enabling local payments, boosting digital sales, and simplifying settlements across 19 core African markets. The company has developed Pay1st, a proprietary payment engine, and the Carry1st Shop, a digital marketplace for virtual goods—partnering with companies like PayPal and Chipper Cash to expand digital payments across the continent.

As a Customer Service Associate for our Arabic-speaking markets, you'll be the primary point of contact for our users, ensuring their inquiries and technical issues are resolved with precision. You will act as a bridge between our customers and internal departments; escalating complex cases to the appropriate teams while collaborating with the wider CS department to refine workflows and drive operational excellence.

In Short

• Primary point of contact for users in Arabic-speaking markets.
• Resolve inquiries and technical issues with precision.
• Act as a bridge between customers and internal departments.
• Escalate complex cases to appropriate teams.
• Collaborate with the wider customer service department.
• Refine workflows for operational excellence.
• Support digital sales and local payments.
• Utilize proprietary payment engine and digital marketplace.
• Engage with global brands to unlock markets.
• Enhance customer experience through effective communication.

Requirements

• Fluency in Arabic and English.
• Strong communication skills.
• Experience in customer service or technical support.
• Ability to collaborate effectively with teams.
• Problem-solving skills for complex inquiries.
• Familiarity with digital payment systems is a plus.
• Ability to work in a fast-paced environment.
• Attention to detail and operational excellence.
• Proficiency in using customer service software.
• Willingness to learn and adapt to new technologies.

Benefits

• Opportunity to work in a growing commerce platform.
• Engagement with international brands.
• Dynamic work environment.
• Professional development opportunities.
• Collaborative team culture.
• Potential for career advancement.
• Flexible working hours.
• Access to modern tools and technologies.
• Supportive management team.
• Contributions to local market growth.