Sales & Customer Success Representative - Remote

Overview

Join our tight-knit team at Carolina Couriers LLC as a Sales & Customer Success Representative, where your knack for building relationships and delivering top-notch service will shine. We’re a small but mighty player in the truck transportation industry, focused on providing exceptional courier services to our clients with a personal touch. As part of our family, you’ll be instrumental in driving sales and ensuring our customers have the best possible experience. Whether it’s customizing solutions for mail pick-up and delivery or offering on-demand services, you’ll have the opportunity to make a real impact. If you’re enthusiastic, customer-focused, and ready to grow with us, we can’t wait to meet you!

In Short

• Engage with potential and existing clients to understand their delivery needs and offer tailored solutions.
• Collaborate with the operations team to ensure smooth and efficient service delivery for all client accounts.
• Handle customer inquiries and resolve any issues promptly to maintain high levels of customer satisfaction.
• Track sales performance and customer feedback to identify opportunities for improvement and growth.
• Develop and maintain strong relationships with clients, acting as the primary point of contact for all sales and service-related matters.

Requirements

• Proven experience in sales or customer service roles, preferably in logistics or transportation industries.
• Excellent communication and interpersonal skills to build strong relationships with clients.
• Ability to work independently and as part of a small team, adapting to changing priorities.
• Strong problem-solving skills to address client inquiries and resolve issues efficiently.
• Proficiency in CRM software and basic computer applications for managing client interactions and sales processes.

Benefits

• Join Carolina Couriers LLC as a Sales & Customer Success Representative and drive customer satisfaction in a dynamic courier service.
• Be part of our growth story with endless opportunities!