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Lead Collections Specialist - Remote PM Shifts

Posted 4 days ago
Customer Service
Full Time
USA
23.25 - 30.50 USD/hour

Overview

The Lead Collections Specialist will manage delinquent credit card accounts while working remotely during PM shifts, providing excellent customer service and payment solutions.

In Short

  • 100% remote work option available
  • Shifts from 2:30 PM to 10:00 PM EST
  • Responsible for servicing delinquent credit card accounts
  • Minimize losses by offering payment options
  • Utilize professional communication skills
  • Handle back-to-back calls in a fast-paced environment
  • Requires a quiet workspace and high-speed internet
  • Provides all necessary equipment for remote work
  • Must comply with company policies
  • Full-time role with flexible hours between 30-39 hours per week

Requirements

  • H.S. Diploma or GED
  • 2+ years of collections experience
  • 2+ years in customer service with strong communication skills
  • 1+ year of listening skills experience
  • Preferred: 3+ years in collections
  • Preferred: Advanced problem-solving experience
  • Ability to operate office equipment and communicate effectively
  • Must be authorized to work in the USA

Benefits

  • Paid Parental Leave
  • Paid Time Off
  • 401(k) Plan
  • Medical, Dental, Vision benefits
  • Short and Long Term Disability insurance
  • Employee Stock Purchase Plan
  • Education Assistance
  • Commuter Benefits
  • Recognition Program
  • Family Support Programs

C.O.N

Capital One, N.A

545 DFS Corporate Services LLC is a leading digital banking and payments company that emphasizes meaningful work and a collaborative culture. With a commitment to innovation and growth, the company fosters an environment where employees can thrive and make a significant impact on the financial futures of millions. Discover values diversity and inclusion, encouraging unique contributions from all team members while maintaining a strong focus on compliance and risk management. The organization supports professional development through mentorship and community engagement, making it a great place for individuals to build their careers.

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