Product Owner - Customer Retention - Remote

Overview

The Product Owner will define the product roadmap for customer retention, focusing on stakeholder management and communications, while enhancing customer touchpoints throughout the policy lifecycle.

In Short

• Define product roadmap for customer retention.
• Responsible for stakeholder management and communications.
• Work on feature prioritization and execution.
• Enhance customer touchpoints throughout the policy lifecycle.
• Strong communication skills required.
• Background in customer experience/retention preferred.
• Part of one of the largest insurers in the U.S.
• Serve over 10 million U.S. households.
• Work with a large team of agents and employees.
• Opportunity to impact customer onboarding processes.

Requirements

• Experience in product management or ownership.
• Strong understanding of customer retention strategies.
• Excellent communication and interpersonal skills.
• Ability to prioritize features based on stakeholder input.
• Experience in analyzing customer touchpoints.
• Familiarity with insurance or financial services is a plus.
• Proven track record of successful project execution.
• Ability to work collaboratively in a team environment.
• Strong analytical and problem-solving skills.
• Willingness to adapt to changing priorities.

Benefits

• Competitive salary and benefits package.
• Opportunity to work with a leading insurance provider.
• Flexible working arrangements including remote work.
• Professional development opportunities.
• Supportive team environment.
• Impactful role in enhancing customer experience.
• Access to a wide range of resources and tools.
• Engagement with a large customer base.
• Participation in innovative projects.
• Work-life balance initiatives.