IT Service Integrator - Remote

Overview

The IT Service Integrator is responsible for coordinating and optimizing the delivery of IT services across multiple internal and external providers at Farmers, ensuring seamless process integration and governance for core IT Service Management processes.

In Short

• Align ITSM practices across service providers.
• Facilitate end-to-end process integration for ITSM.
• Develop and maintain RACI matrices and process documentation.
• Manage SLAs/OLAs and report on service performance metrics.
• Act as the primary point of escalation for service issues.
• Create transparency among stakeholders and facilitate meetings.
• Enable toolset integration for ITSM activities.
• Participate in governance forums and contribute to planning.
• Coordinate between technical areas and providers.

Requirements

• Experience in IT Service Management practices.
• Strong communication and coordination skills.
• Ability to manage multiple stakeholders.
• Experience with SLAs and performance metrics.
• Problem-solving skills for service issues.
• Knowledge of governance frameworks.
• Familiarity with ITSM tools.

Benefits

• Work for one of the largest insurers in the U.S.
• Opportunity to impact service delivery and governance.
• Collaborate with a diverse team of professionals.
• Access to professional development resources.